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Coaching Skills for Winning Managers

UPDATE: The workshop scheduled for August 13 in Little Rock has been rescheduled for October 8.

Come learn how to excel at your leadership and management role. We discuss how to build a team that works together for common goals. Hear how to coach and motivate your team to be committed to success. Don’t miss this action and solution-focused workshop and learn the secrets to be an excellent coaching manager.

What Can I Expect to Learn?

  • Learn techniques to effectively coach – say goodbye to “shoulda, woulda, coulda” coaching. 
  • Practice real-life coaching moments in a safe environment. 
  • Explore different approaches to coach for opportunities. 
  • Motivate your team; learn the value of intrinsic motivation. 
  • Discover the difference between difficult conversations to conversations that uncover and solve difficulties. 
  • Uncover the keys to WOW service! 
  • Develop your leadership skills that make a difference. 
  • Prevent resistance with a simple training technique.
  • Unlock the mystery of the underperformer – what to do before you make the “I assumed error!”
  • Challenge yourself to be an exceptional manager. 
  • Confront challenges before they become real problems. Ignore this at your own peril. 
  • Reveal the Pygmalion effect – is it standing between you and your success?
  • Identify coaching moments that make a difference. 
  • How to leave a legacy – Don’t miss this powerful idea of leadership.

Who Should Attend?

Branch managers, assistant branch managers, teller supervisors, head tellers, managers, supervisors, and trainers would all benefit from this workshop.


I would love to hear Rory speak again! There was never a boring moment throughout the day. He gave me some very valuable notes, suggestions, and techniques to take back to my branch. I will definitely use all training I got today. Rory is amazing - kept us all very engaged!

Georgia Kibbles, Bayer Heritage Federal Credit Union

Loved this workshop! Great presentation and information given. I left with some new ideas to help develop my staff.

Kristin Wukasch, Mobiloil Credit Union

Dates & Locations

Little Rock, October 8

Early Bird Deadline: September 2
Regular Rate Deadline: October 4

Cornerstone Credit Union League - Ark. Office
1023 W. Capitol Ave.
Little Rock, AR 72201


Business casual dress is appropriate. Bring a jacket or sweater as room temperatures vary.


8:30 a.m. - 9:00 a.m. Registration & Continental Breakfast
9:00 a.m. - 12:00 p.m. Session
12:00 p.m. - 1:00 p.m. Networking Lunch
1:00 p.m. - 4:00 p.m. Session

Presenter - Rory Rowland

Rory RowlandRory Rowland is an author, business consultant, and humorous seminar leader specializing in programs that help credit unions improve their lending, technology, leadership, and communications skills. After serving as president of two credit unions and earning his CCUE, Rowland began using his specialized skills to help credit union leaders become more effective. For the past 18 years, he has presented his fun, high-energy programs in all 50 states and in Canada and Mexico. He has an MBA in finance from the University of Missouri in Kansas City and a BS in economics from CMSU.

Educational Investment

Fee Per Person

League Member Early Bird - $249
League Member Regular Rate - $299

Limited number of registrations available. Register early to secure your seat. Your investment includes instruction, handout materials, continental breakfast, two breaks, and networking lunch.

Please be advised that photographs may be taken at the event for use in Cornerstone Credit Union League marketing materials. By registering for and attending any event, you agree that your image may be used at any time, without further notification, for printed materials, web sites, social media and other marketing purposes.

Registrant Cancellation Policy

Substitutions are always welcome. Registration fee refunds (less a $50 processing fee per person) are granted for cancellations received in writing two weeks prior to the workshop.

Grant Assistance

The Cornerstone Credit Union Foundation is accepting grant applications for League training events based on financial need. Applications must be received by application deadlines. Please visit the Foundation’s website to view all grant applications, guidelines and deadlines. Contact Emily Moreno, Foundation Grants Manager, at 469-385-6483 for more information.


If you have questions regarding this workshop, call 800-442-5762 ext. 6426 or 469-385-6426 or email

If you have physical, medical, or dietary needs requiring special attention, please contact us for proper arrangements to be made. For more information regarding administrative policies, such as complaint or refund, please contact us at 800-442-5762 ext. 6630.