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FiCEP–Certified Credit Union Financial Counselor

financial counseling

FiCEP is an enhanced and unique training program for credit union staff looking to assist and empower members to improve their financial well-being. Upon completion, graduates become Certified Credit Union Financial Counselors (CCUFC). This program combines the convenience of a self-study program with group hands-on learning.

Important Dates

Cohort 1

  • Registration opens: Dec. 4
  • Registration deadline: Jan. 19
  • Program start: March 18
  • Zoom Review & Testing: week of June 3

Cohort 2

  • Registration opens: Apr. 8
  • Registration deadline: June 7
  • Program start: Aug. 5
  • Zoom Review &Testing: week of Oct. 21

Why Participate?

  • Acquire skills to help those experiencing financial difficulties
  • Reduce delinquencies and charge-offs
  • Grow product and service revenue
  • Demonstrate the credit union difference
  • Attract new members

Program Components

One book and one exam cover the following topics:

  • Introduction to Financial Counseling
  • Financial Counseling Essentials
  • Special Issues in Financial Counseling
  • Using Communication Skills During Financial Counseling
  • Taxes, Insurance, and Investments
  • Controlling Living Expenses
  • Money, Attitudes, and Behaviors
  • Retirement and Personal Financial Preparedness

Educational Investment

  • America's Credit Unions Member CUs: $750 per student
    • If 2 students share a book, the second student pays $350. Sharing is 2 users to 1 purchase ratio only.
  • Non-America's Credit Unions Member CUs: $1,500 per student
  • CUs with America's Credit Unions Bundle: $250 per student

Costs include:

  • Access to the student FiCEP Portal inclusive of engaging and interactive webinars and study guides
  • Live exam review session via Zoom
  • 6th-edition textbook and exam
  • Virtual proctoring using a video-ready device such as a laptop, computer, tablet, smartphone
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Contact Program Director  Emily Moreno at 214-334-3397.