Preventing & Reporting Elder Financial Exploitation

Elder financial exploitation continues to rise, and small credit unions are on the front lines. This practical webinar focuses on the two essentials: prevention and reporting. Suzanne and Nathan will translate complex rules into clear steps your team can use immediately, from spotting red flags at the teller line to filing timely, compliant reports.

Attendees will learn how to:

• Identify red flags: Common transaction patterns, behavioral cues, and account changes that signal potential exploitation.
• Ask the right questions: Member-first scripts and escalation paths that uncover facts without creating liability.
• Train your staff: Role-based training checklists for frontline, call center, and back-office teams; how to reinforce learning.
• Revise policies and procedures: Where to update BSA/AML, Reg E error resolution, holds, POA acceptance, and privacy/disclosure practices.
• Refine reporting: Who to notify and when—Suspicious Activity Reports (SARs), Adult Protective Services (APS), law enforcement—and how to document, protect member privacy, and leverage safe-harbor protections at the federal and state levels.