Inside Cornerstone

Incorporating consumer data and innovative technologies, such as artificial intelligence (AI) or machine learning, into service delivery strategies has become more commonplace amid the pandemic as consumer service expectations change and fintech competition increases.

Executive Director Washima Huq of the Texas Trust Gives Foundation, the nonprofit arm of Texas Trust Credit Union, has received the Rising Star award from the Greater Arlington Chamber’s Women’s Alliance.

PrimeWay Federal Credit Union is eliminating all overdraft protection fees and lowering non-sufficient funds (NSF) fees to $15. The change goes into effect on June 1. This is the next step in better money management.

Cherokee Strip Credit Union has named Spike Henderson as its new president and chief executive officer, effective March 2, 2022, as outgoing CEO Johnny O’Hare moves to Florida to care for family.

As credit unions map out their recovery from the pandemic, they’re looking to their peers for clues on economic health and what the regulatory environment will look like in the months ahead.