Modernization Resource Center

As the technology around us continues to evolve, Cornerstone League is making significant investments in technology, with the goal of providing timely, relevant insights that help credit unions better serve their members. Based on member interviews, surveys, and feedback, our plan will combine smarter tools with personal expertise, and streamline the member experience. 

This page will be updated regularly with the latest information and resources designed to help you understand our strategy, follow key milestones, and see how these efforts will enhance the value we deliver to members.

Our efforts are are based on what we heard from our members. Better data and integrated tools will help us anticipate needs, provide meaningful insights, and connect credit unions with answers and resources more efficiently. These capabilities will strengthen our trusted relationships between Cornerstone staff and the credit unions we serve.

You may have already noticed a few changes in our communication efforts as we provide a more targeted communication experience. In addition, Cornerstone will be adding the following platforms in the coming months:

Zest AI + Lulu

Smarter, faster, more consistent lending and better use of data to support your credit union’s needs.

Timing: Q4 2026
  

Capacity Cornerstone Chatbot

Capacity

No need to wait for a staff member to respond. Answers 24/7.

Timing: Q4 2026
  

Lumen by Talkwalker

Lumen by Talkwalker

Supports timely news and social listening tools to increase engagement with members.

Timing: Partially implemented
  

Salesforce/Fonteva

Salesforce Fonteva

Improve self-service, join/renew experiences, event registrations, payment, and online community engagement.

Timing: Credit unions may start to see changes in late Q4 2026

Our technology modernization efforts are designed to make member credit unions’ experiences with Cornerstone more relevant, responsive, and valuable.

For members, that means:

  • More personalized insights and communications tailored to your credit union, market, and areas of interest.
  • Faster access to information and resources, whether you're looking for data, peer comparisons, event information, or industry guidance.
  • Quicker responses and more efficient service from Cornerstone staff, allowing staff to spend more time helping your credit union succeed.
  • Stronger, more informed relationships with Cornerstone staff.