Compliance Watch

If we have an account labeled "rep payee" with no activity since January 2023, can we close it as dormant?

Finding experienced compliance officers has never been more challenging—and we’ve heard that concern directly from credit unions. That’s why we created the InfoSight360 Compliance Officer Bootcamp.

My understanding is that the credit union cannot set up open-end installment loan payments on a bi-weekly or weekly basis to match a member's paydays. Can we set up payments other than monthly, such as biweekly or semi-monthly?

Explore a few enhancements recently made to InfoSight360.

On Jan. 27, the National Credit Union Administration (NCUA) announced four additional proposals under its deregulation project.

We recently had a member receive his deployment papers and requested that his current loan rate be decreased to 6.00%. Are we required to lower the rate prior to receiving the papers? Or can we wait until we have received the deployment papers from him?

InfoSight360 offers a unique way for users to personalize their experience. The My 360 View dashboard lets you personalize your experience by creating a dashboard that reflects your needs and interests.

On Jan. 14, the National Credit Union Administration (NCUA) announced its supervisory priorities for 2026. Learn more about what the focus areas are.

Do you have any information on what we should be doing if a member is subject to backup withholding? Who should we be reporting it to?

On Jan. 12, the Consumer Financial Protection Bureau (CFPB) announced the withdrawal of an October 2023 joint statement which cautioned that a creditor’s policies related to an applicant’s immigration or citizenship status could, in certain circumstances, run afoul of the Equal Credit Opportunity Act’s anti-discrimination requirements.