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From statistical summaries to community feedback and even comprehensive economic profiles, the Cornerstone Credit Union League is committed to expanding your credit union's knowledge and wisdom through the sharing of extensive research. We devote a great amount of time in researching the environment for you, and reporting on it through the use of studies, presentations, and white papers.
Services available at no cost to Cornerstone Credit Union League's member credit unions.
Credit Union Resources commissioned Filene to predict the future of credit unions in the next 10 years. This joint paper will help you on your path to future success.
Get the latest statistics on the credit union industry. Research documents include: credit union overviews, historical trends, asset quality and trends, operating ratios and spreads, and benefits of membership reports.
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A fee is charged for each of these services.
The annual Compensation Survey contains vital information regarding salaries and benefits on 45 full and part time credit union positions, presented with analytical commentary, and useful asset and regional breakouts. The survey compares compensation between credit union peer groups and counterparts in the banking industry. Compensation Surveys are usually made available during the second quarter. Check back later for more information.
Focus groups are in-depth discussions, usually consisting of 8-10 members. The groups last approximately 90 minutes and are moderated by a trained member of the Research staff. While focus groups are not appropriate for gathering numerical information (they are not – “mini surveys”), they are ideal for exploring complex values, attitudes, and behaviors of your members. Cornerstone prepares the moderator guide, moderates the focus group, provides a final report, and delivers recordings of each focus group to the credit union.
Business research consistently shows a link between employee satisfaction and factors such as absenteeism, turnover, and quality of service. A professionally conducted employee survey provides accurate and cost-effective feedback that will benefit all of your employees, from the tellers to the CEO. It can also impact your bottom line in surprisingly powerful ways.
A membership survey can tell you your members' primary financial institution, your market share for specific products and services, members' satisfaction with your service, and how likely your members would be to use possible new services. Cornerstone handles all aspects of the survey process, including questionnaire design, printing, mailing, data entry, statistical analysis, and a complete written report describing the finding.