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Employee Surveys

“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” – Jack Welch, former CEO of General Electric

Business research consistently shows a link between employee satisfaction and factors such as absenteeism, turnover, and quality of service. These issues can impact your bottom line in surprisingly powerful ways. Our employee surveys provide accurate and cost-effective feedback that will benefit everyone, from tellers to the CEO.

The Logistics

The main body of the employee survey consists of questions in which employees are asked to rate their satisfaction with topics such as:

Quality of Service to Members
Career Development
Supervisory Practices
Performance Feedback

Training Opportunities
Internal Communications
Performance Expectations
Working Conditions

In addition to rating their satisfaction, employees rate the importance of these topics. The survey findings are presented in a "Quadrant Map," in which each major survey topic is placed into one of four quadrants (high importance/low satisfaction, high importance/high satisfaction, low importance/high satisfaction, and low importance/low satisfaction). The quadrant map provides a powerful platform for conveying the strengths, as well as the weaknesses, of the credit union’s workplace environment. 

Employees are given many opportunities throughout the survey to write their own comments. These will be provided verbatim in the final report. As an option, we can also ask a dedicated set of questions relating to stress in the workplace.

Typically, we conduct our employee surveys online; however, traditional paper surveys may also be used. Finally, if you desire amplification of certain survey findings, we can follow up with focus groups or one-on-one interviews of your employees.

To obtain a quote for conducting an employee survey, or if you have any questions, please contact Doug Foister at 469-385-6477 or 800-422-5762, ext. 6477, or email