General Session

Ken Otsuka

Consumer Payments: Balancing Risk & Reward
Ken Otsuka, CUNA Mutual Group

Member trust and future membership can be closely connected to available payment methods. Whether your member is at the point of sale, online, or using mobile technology, the importance of fast, reliable and secure is critical, especially with growing competition and ever-evolving fraud. Learn about traditional payment methods, emerging payment risks and mitigation tips associated with each type of transaction so you can balance risk and reward for your members and credit union.

About Ken Otsuka

Ken Otsuka is a senior consultant in Business Protection Risk Management for CUNA Mutual Group. In this role he assists credit unions in identifying areas of risk in their operations and recommends appropriate loss controls to reduce loss exposure. Otsuka joined Risk Management in 1990 after spending eight years as an auditor with another insurance company and is also responsible for researching and analyzing emerging risks for product development along with developing resource and other training material for credit unions. A graduate of Northern Illinois University, Otsuka earned a bachelor’s degree in accounting. He received his Certified Public Accountant (CPA) designation in 1982. Otsuka is frequently asked to speak by various organizations on a variety of fraud and compliance topics. He also provides training for credit union employees. Otsuka is considered an expert on Federal Reserve Regulation CC and often conducts training seminars on the regulation.

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