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Pandemic Response Strategy FAQ

When will I receive my FiCEP book?
What if I am not able to complete the FiCEP program?
How much study time do I allot for each chapter prior to each exam?
If I am unsuccessful at passing the FiCEP certification test the first time, how long do I have to re-take? Is there a cost associated with re-taking the exam?
Is the financial counseling that is offered from BALANCE confidential?
How do I contact BALANCE to receive personal financial counseling?
How often can I contact BALANCE for counseling?
What is the cost of BALANCE’s counseling services after the 12-month program period?
What is the time frame the financial counseling is available at no cost to credit union staff?
Will I incur any costs during my time with a financial counselor?