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CUs Urged to Comment to FCC Regarding TCPA
Monday, October 23, 2017 6:50 AM

The Telephone Consumer Protection Act (TCPA) is one of the biggest compliance challenges today. Across the country, plaintiffs’ attorneys are filing class action lawsuits against businesses for failure to obtain express consent prior to calling or texting customers’ cell phones. The statutory damages for violating the TCPA can rack up at an alarming rate.

In early October, CUNA filed a petition with the Federal Communications Commission (FCC), the agency that regulates compliance with the TCPA. In the petition, CUNA requests regulatory relief to permit credit unions to communicate with their member/owners. CUNA’s petition requests that FCC issue a declaratory ruling that wireless informational calls to credit union member/owners with whom the credit union has an established business relationship, or where the call or text is free, be exempt from the TCPA’s prior express consent requirement for autodialed and artificial or prerecorded voice calls.

It is imperative that credit unions provide feedback directly to the FCC in support of CUNA’s petition. Specifically, the credit union comment letters should request that:

  1. FCC adopt an established business relationship exemption for credit union informational messages to cell phones of member/owners; and
  2. FCC should exempt calls that are without charge to the called party.

Comments Due: Nov. 6, 2017.

Comments may be filed here.

Please email Suzanne Yashewski, SVP regulatory compliance counsel, Cornerstone Credit Union League at syashewski@cornerstoneleague.coop so that we can track participation.  

View a copy of the public notice.

CUNA’s press release can be found here.