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Tinker FCU introduces humanoid robot at its Midwest City branch

by Cornerstone Credit Union League | Mar 25, 2020

Tinker FCU - Robot Tinker Federal Credit Union (TFCU) in Oklahoma City, has a teammate supporting staff—an autonomous robot named Pepper. Pepper debuted during the Midwest City Chamber of Commerce’s Business After Hours event on Tuesday, March 3.

Pepper, a product of SoftBank Robotics, is a humanoid robot designed to provide unique, interactive experiences for users. Pepper interacts with users by answering simple questions, providing information about products and services, and entertaining members with dancing, singing, and posing for selfies.

“We view Pepper as part of our larger strategy to join the digital and physical delivery channels to help transform our branch experience,” said Matthew Downing, TFCU’s VP of research and delivery. “We are excited to create a unique branch environment using leading robotic technologies to engage consumers. Our hope is that Pepper drums up excitement and curiosity for members and non-members to make the trip to the credit union and build a memorable experience.”

Pepper is located in the TFCU Midwest City lobby near the reception desk. A second Pepper robot will debut at the TFCU Edmond East branch.

About Tinker Federal Credit Union
Tinker Federal Credit Union is the largest credit union in Oklahoma, with over $4.2 billion in assets and over 400,000 members.