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New Incident Management System will improve NCUA's disaster response

by Carrie Buchholz | Sep 09, 2019

Disasters may be infrequent, but they are a fact of life. When disaster strikes, the National Credit Union Administration works with the credit union system to determine which credit unions have been affected by the event and what assistance they may need.

To improve its response, NCUA recently developed and deployed a new Incident Management System. This system provides real-time, situational awareness that allows NCUA staff to rapidly locate all credit union facilities that may have been affected by a disaster, like a hurricane or a wildfire, and track their operational status throughout the course of a disaster and its recovery.

The Incident Management System will streamline the information-sharing process within NCUA, improve awareness of the number of credit unions affected, reduce the number of times NCUA contacts credit unions during and after a disaster, and improve its ability to provide technical assistance to credit unions that may have been affected.

While the Incident Management System uses data from external sources like the National Weather Service and the National Oceanic and Atmospheric Administration, it also uses information found in Credit Union Profiles housed on Credit Union Online. With more than 30,000 credit union facilities scattered across the country, it is essential that all credit unions ensure their CU Online Profile is accurate and up-to-date.

During an emergency NCUA’s field staff will need the following information about your credit union:

  • Specific description of damage to credit union facilities, if any;
  • Specific member services that are offline, if any;
  • An estimate of when the affected location will be reopening;
  • Specific details of any assistance needed from NCUA;
  • A contact number for your members if the normal business number is not working; and
  • A contact number—like a cell phone or out of area number—that NCUA can use to reach key credit union staff during and after the disaster.

For more information.