January 2015 Chapter Report

Chapter of the Year Award

Chapter of the Year AwardThe Cornerstone Credit Union League is proud to recognize chapters for their contributions to the success of the credit union movement in our three-state region. The award is based on chapter participation in the following three categories:

  • Political and regulatory advocacy
  • Community involvement/system support
  • Leadership development

Chapter of the Year is awarded to one chapter that earns the highest number of points. Additionally, chapters are eligible to receive "special achievement" awards as warranted, one per category.

Entry deadline for submission is February 20, 2015.

Please refer to the Cornerstone website for more details on eligibility and points, etc. If you have any questions, please contact Gretchen Ziegler at gziegler@cornerstoneleague.coop.

Associate Directors – A New League Board Initiative

The Cornerstone Credit Union League board of directors added three associate directorships to represent the credit union volunteer and the young credit union professional. In recognition of the unique and vital roles of the volunteer and young professional in the credit union system, the board has designated one associate directorship for the volunteer, one for the young professional, and a third to be either a volunteer or young professional.

Completed applications must be received by 12:00 noon CT on Friday, Feb. 20, 2015.

Associate directors will be encouraged to participate in all board discussions and deliberations as non-voting members of the League board. The terms of the three associate directors will commence at the time of the League Board Organization meeting on April 9, 2015 (held in conjunction with the League Annual Membership meeting in Austin, Texas).

For information on eligibility and expectations along with the application and instructions for completing the application, please refer to the Cornerstone website. Your user ID and password will be required.

If you have questions, please telephone Jack Blachly, general counsel, at (800) 442-5762 or (469) 385-6400, ext. 6411. Please identify that your question is regarding the board's associate director application.

Be Part of Our Special Project

We are working on a special project! Please send any press releases, pictures and videos of your credit union or chapter giving back to the community to Carrie Buchholz at cbuchholz@cornerstoneleague.coop.

Advocacy and Political Engagement

Upcoming Political Engagement Events

Texas GAC – Feb. 910
CUNA GAC – March 812
Oklahoma GAC – March 2425

Some conference details are still evolving. Be sure to check the Cornerstone website for the latest updates on all advocacy events.

Texas CUD Commissioner Feeney to Speak at Texas GAC

Texas GACTexas Credit Union Department Commissioner Harold E. Feeney will speak to credit unions at the Texas Governmental Affairs Conference in Austin on Feb. 9-10.

Feeney has been commissioner of the Credit Union Department, which oversees the safety and soundness of state-chartered credit unions in Texas, since his appointment in 1996. He is an active member of the National Association of State Credit Union Supervisors (NASCUS), where he has served in numerous leadership positions over the years, including chairman. He is a strong advocate of the state credit union system and preserving the innovation and flexibility of state-chartered credit unions.

The Texas GAC is the perfect place to network, and interact with policymakers and legislators. What better atmosphere is there to learn how you can make the most impact on the political landscape? Don't miss this opportunity to connect up and promote advocacy for credit unions.

See the agenda.

Book Your Room Online

If you have questions or need assistance, please contact Cookie Dorsey at cdorsey@cornerstoneleague.coop or Gretchen Ziegler at gziegler@cornerstoneleague.coop.


Don't Miss Out on the 2015 CUNA GAC

Powerful Cause. Positive Effect.

We hope you'll join us for the 2015 CUNA Governmental Affairs Conference in our nation's capital March 812. The CUNA GAC is the biggest week of the year for credit unions. More than 4,000 credit union people come together to:

  • Hear from influential legislators, policymakers, and credit union experts on the political landscape and its effect on credit unions;
  • Identify new strategies for building and maintaining America's awareness and trust;
  • Network with credit union leaders;
  • Attend break-out sessions on the hottest issues in the movement;
  • Tour the largest vendor showcase in the financial services industry;
  • Tell Congress our story at the Hike the Hill visits.

If you have any questions regarding this conference, please contact Gretchen Ziegler at (800) 442-5762, ext. 6484, or gziegler@cornerstoneleague.coop.

Training and Events

2015 IRA Seminars

Feb. 11–12, 2015
Houston, Texas
More Information & Registration

Day One – Seminar Highlights

  • Traditional IRA eligibility and deductibility requirements
  • Roth IRA eligibility and qualified distributions rules
  • SEPs and SIMPLES
  • How to move IRA money: rollovers and transfers
  • How to move money from company retirement plans
  • What happens if there is too much money put in an IRA
  • What happens when the customer takes money out at 59-1/2, 70-1/2, and death
  • Do IRAs have penalties? Who collects the penalty?
  • How does the IRS know the money is going in and out of an IRA
  • What paperwork needs to be completed to open and close an IRA
  • Coverdell Education Savings Accounts

Day Two – Seminar Highlights

  • Quick product review and update
  • Qualified retirement plan rollovers and common errors
  • Conversions, re-characterizations, revocations, and reconversions
  • Excess contributions
  • Compliance issues: how to audit your IRAs
  • Reporting to the IRS: A to Z
  • How to correct reporting to the IRS
  • 70-1/2 distributions, death distributions
  • Withholding
  • Common IRA errors and solutions
  • Prohibited transactions
  • Health Savings Accounts

Other 2015 IRA Seminar Dates

Dallas, May 12–13
Register Online
Early Bird Deadline: April 28

Oklahoma City, Oct. 6–7
Register Online
Early Bird Deadline: Sept. 22

Little Rock, Nov. 17–18
Register Online
Early Bird Deadline: Nov. 3

2015 Bankruptcy & Collections Seminars

Feb. 18–19, 2015
Dallas, Texas
More Information & Registration

Bankruptcy Seminars


  • Auto liens
  • Bankruptcy fraud
  • Reaffirmation Agreements
  • Proofs of claims
  • Bankruptcy essentials
  • Current & emerging problems in bankruptcy courts
  • Automatic stay issues
  • Payroll deductions
  • Credit reporting

Collections Seminars
Debt Collection Act Compliance & Collections Training


  • Collections training
  • Debt Collection Practices Act
  • Compliance issues in the collection department
  • Collection policies and procedures
  • Practical advice regarding effective telephone techniques and strategies

Other 2015 Bankruptcy & Collections Seminar Dates

Little Rock, May 20–21
Register Online
Early Bird Deadline: May 5

Oklahoma City, Aug. 18–19
Register Online
Early Bird Deadline: July 28

Houston, Nov. 4–5
Register Online
Early Bird Deadline: Oct. 14

2015 Residential Real Estate Compliance and Mortgage Lending Seminars

Feb. 24–25, 2015
Little Rock, Arkansas
More Information & Registration

Day One Topics

  • Completing the application, action taken, and monitoring
  • Processing checklist and duties, homeownership counseling, changed circumstances
  • APR, tolerances, finance charges, preliminary disclosures (GFE & TIL)
  • Loan estimate overview (effective Aug. 1, 2015)
  • Ability to repay and qualified mortgages, Appendix Q
  • HPMLs, HPCTs, and high cost/HOEPA escrows and appraisals

Day Two Topics

  • Ability to repay and qualified mortgages, Appendix Q
  • HPMLs, HPCTs, and high cost/HOEPA escrows and appraisals
  • Appraisals and evaluation procedures, flood requirements
  • Closing disclosure overview (effective Aug. 1, 2015)
  • APR, tolerances, finance charges, violations, and cures
  • Modifications, extensions, renewals vs refinancing
  • Right of rescission troubleshooting
  • Detailed clarifications – integrated disclosures
  • LE & CD (Effective Aug. 1, 2015) – RESPA/TILA

Other 2015 Residential Real Estate Compliance and Mortgage Lending Seminar Dates

Dallas, March 3–4
Register Online
Early Bird Deadline: Feb. 10

Oklahoma City, March 17–18
Register Online
Early Bird Deadline: Feb. 24

Houston, April 21–22
Register Online
Early Bird Deadline: March 31

Annual Meeting

2015 Annual MeetingApril 8–10, 2015
Austin, Texas
More Information & Registration 

In organizations, as in life, we are always strategizing the next move forward. The trick is in knowing which way is forward.

Join us for this year's Annual Meeting where our theme is "Members in Motion." Through our actions, we feel like we're advancing, gathering and maintaining momentum for the future, and serving our members to the best of our ability. But how can we be sure we're not going in circles? That's where continuing education, learning from the pros, teaching our staffs, networking with colleagues, and sharing successful best practices can help guide us in the right direction, ever forward.

Spring Orientation

April 14–15, 2015
Dallas, Texas
More Information & Registration

The Cornerstone Credit Union League is hosting its popular Spring Orientation at its headquarters in Famers Branch. While the program is free, registration is required.

Orientation is offered twice a year and offers a comprehensive overview of the products, services, and resources available through Cornerstone, the Cornerstone Credit Union Foundation, and Credit Union Resources. The Orientation is open to credit union staff or volunteers on every level whether teller, CEO, board member, or chairman of the board.

If you have questions, please call Training and Events at (800) 442-5762, ext. 6630, (469) 385-6630, or email training@cornerstoneleague.coop.

Principles & Philosophy Conference

May 13–15, 2015
Dallas, Texas
More Information & Registration

Course Objectives

  • Understand the history and role of credit unions in the marketplace
  • See how the value of cooperative philosophies applies in the day-to-day operations of your credit union
  • Gain insight on the historical and current social impact of credit unions
  • Understand why credit unions are different and how to leverage that for growth
  • Create a plan of action for your credit union

Southwest Lending Conference

Southwest Lending ConferenceMay 18–20, 2015
Southlake, Texas
More Information & Registration

"Performance Driven Lending" is the focus for next year's conference, which will be held in the Dallas/Fort Worth area. 

The credit union landscape is changing at a rapid pace. This annual conference is a great way for you and your credit union to ensure a spot on the leading edge of trends, hot topics, and regulatory issues within the industry. Learn from experts in the field who will assist you in developing new ideas and strategies to maximize loan growth.

This event is also a great opportunity to network with your peers and gain new ideas that are working at credit unions similar to yours. Make plans now to attend the conference and rev up your lending skills.

Credit Union Resources

Take Advantage of Special Pricing on 2015 Strategic Planning

Time for ActionAs we roll into a new year, please keep Credit Union Resources in mind as a means to support your strategic objectives.

Hold a Planning Session: Jump Start Your New Year

Hold your 2015 planning session during the first quarter of 2015 (January - March) and receive a special 15% discount off standard pricing.

Book a Planning Session: Unique Offer for New Clients

Book your 2015 planning session by April 30, 2015 and receive a special 5% discount off stand pricing, if the session is held by December 31, 2015.

All of our strategic planning workshops include:

  • Pre-planning questionnaire
  • Planning documents and complete workshop facilitation
  • Final plan document: this document contains a summary of your credit union's planning event, as well as your three to five year strategic objectives.

Learn more about this offer on the CU Resources website. Contact us to make your plans today!

Howard Bufe
800-442-5762 ext. 6820

Karen Houston-Johnson, CCUE, SCMS
800-442-5762 ext. 6626

Dean Borland, SCMS, CUDE
800-442-5762 ext. 6627

The Key to Credit Union Hiring Success

The Key to CU Hiring Success

Easy Simulation

EASy Simulations are cost-effective, skills-based simulation products for hiring and developing employees. Hire the right employees with the right skills. Increase member satisfaction and retention with top performing tellers who connect with your members, deliver superior service and accuracy while building loyal member relationships.

One of our more popular simulations, the Teller Vision Simulation, is based on teller competencies and identifies the gaps in applicants' abilities to perform the job successfully.

All EASy Simulations:

  • Let your candidate test-drive the job and prove they have the skills to succeed.
  • Give a realistic preview of the job and give you a realistic preview of the candidate.
  • Are web-delivered and give you 24/7 access, flexibility and convenience.
  • Proven to deliver results in reduction of interview time, employee turnover, absenteeism and job related errors.

More than 50 studies confirm that EASy Simulations result in higher accuracy and less adverse impact than traditional tests.

  • 20% to 50% reduction in interview time
  • 25% to 70% reduction in employee turnover
  • 40% to 50% reduction in absenteeism
  • 15% to 50% reduction in job-related errors
  • Up to 286% increase in sales referrals

About Employment Technologies
As the pioneer and world's leading developer of employment simulations, ETC has been helping credit unions hire and
develop top talent for more than 20 years. A five-time winner of the Human Resources Executive "Top HR Product of the
Year Award", EASy Simulations continue to be the most highly recognized and awarded HR products in the industry.

Unlock your path to hiring success... Call for a demo today!

Kimberly Jones
HR Consultant
800-442-5762, Ext. 6432

Susan Looney, SPHR
Sr. Vice President
800-442-5762, Ext. 6431

Have you Had a Human Resources & Payroll Audit Lately?

HR & Payroll AuditIf the answer is "no," then now is the perfect time.

A Human Resources & Payroll Audit will assist in determining if the human resource functions at your credit union are compliant, fair, consistent and effective.

At the conclusion of your audit we will provide your credit union with a written summary and recommendations of those areas that may need to be changed or improved.

Our audits review the following areas:

  • HR Policies & Procedures (both written and practiced)
  • EEO Issues
  • Recruiting
  • Terminations/Discipline
  • Records Maintenance
  • Training/Orientation
  • Compensation/Benefits
  • Employee Relations
  • Payroll

In addition, we will also review your credit union's performance evaluation process, work environment/safety procedures, staffing, and compensation/benefits.

Special Discounts Available

Give me a call to discuss your discount and to schedule your audit.

Kimberly Jones
HR Consultant
800-442-5762, Ext. 6432