Moving Up the Next Rung on the CU Ladder

At Cornerstone League, we’re proud of our members’ individual milestones and professional advancements. Here’s this week’s significant news.

Stout Promoted to Shape Member Experience at Greater Texas | Aggieland

^{Read time: 52 secs}

Greater Texas | Aggieland Credit Union has named Stephanie Stout to the newly created position of senior vice president of member experience. Stout has quickly risen to the executive ranks of the $1-billion asset credit union since joining in 2021. She has been instrumental in leveraging data and technology to strengthen member relations and deliver top-tier service within the member contact center.

Stout will create deeper member connections and increase product usage engagement across all credit union touchpoints. She’ll drive process improvements and strategies to create seamless interactions that enhance member satisfaction and loyalty.

“Stephanie’s approach to managing the contact center has helped us identify other process improvements within the credit union,” said Howard Baker, president and CEO of Greater Texas | Aggieland Credit Union. “She is acutely in tune with member expectations and is effective at aligning the talent of our people with technology to deliver solutions that make it easier for members to interact and engage with us.”

Stout is an active board member of the Parents, Teachers, and Friends Board of Brentwood Christian School and an ambassador for the University of Texas at San Antonio’s online program. She has a degree in multidisciplinary studies from the University of Texas at San Antonio.

Longtime TDECU Board Member Roland Hendricks Takes Lead

^{Read time: 50 secs}

TDECU’s new chairman, Roland Hendricks, says he is focused on improving the member experience as Houston's $4.8 billion credit union heads into an era of remarkable transformation. He replaces the previous chairman, David Sikora, who announced his retirement in November.

Hendricks has been a board member since 2007 and previously served as vice-chair. He will lead the not-for-profit as it celebrates its 70th anniversary in 2025, a rebranding to Space City Financial, finalizing a merger with Space City Credit Union, and acquiring Sabine State Bank and Trust.

“I’m honored to assume the TDECU board chairmanship role and have enjoyed working with the organization during my 17 years as a board director,” said Hendricks.

TDECU President/CEO Isaac Johnson says Hendricks’ experience makes him uniquely qualified to lead the credit union through the next stage.

Hendricks is also the senior pastor of the Greater Mount Zion Church in Brazoria. He serves on the boards of Brazosport College, GMZ Education and Development Center, Sam Feathers Youth Foundation, Levi Jordan Advisory Committee, and Brazoria County Sheriffs Department Community Advisory Panel. He worked for the Dow Chemical Company for 35 years and retired as finance director and Texas manufacturing controller.