Car loans are one of the primary business lines for credit unions in Texas. Unfortunately, over the past year an increasing number of auto dealers throughout the state have been telling customers that they refuse to accept outside financing from a credit union or bank.
Cornerstone League Regulatory and Compliance Counsel Suzanne Yashewski contacted the Office of Consumer Credit Commissioner (the Texas regulator over auto dealers’ motor vehicle sales financing) to discuss the issue and was told, “The buyer should have the option to bring in their own financing, pay cash, or finance through the seller.”
In a recent article run on a Dallas area news website, the OCCC told the author, “The Texas Finance Code does not directly address this issue. However, we are concerned about the practice you described.”
The OCCC has encouraged persons who are experiencing denials for outside financing to contact the OCCC’s Consumer Assistance staff at 800-538-1579 or send an email to firstname.lastname@example.org. You can also file a complaint online.
Cornerstone encourages credit unions experiencing this problem to file a complaint with the OCCC and to share information with their membership to do so as well. If for some reason (such as indirect lending relationships) you are uncomfortable filing a complaint directly, please contact Suzanne Yashewski at email@example.com with specifics of the particular dealership and what happened, and we will assist in filing the complaint.
Questions? Email Suzanne Yashewski at the address above or call 512-853-8516.