In a Letter to Federal Credit Unions, the NCUA announced it is piloting a new post-examination survey that will allow credit unions to provide timely feedback to the agency while helping to standardize the feedback process. Credit union feedback helps the NCUA evaluate the effectiveness of the examination processes and improves communication with credit unions.
Beginning Sept. 20, 2021, through March 31, 2022, federal credit union managers or CEOs will receive a link to the post-examination survey from the NCUA’s Ombudsman at the conclusion of a regular examination. Credit unions will have 15 days to submit responses. The survey will not be sent at the conclusion of a follow-up examination or supervision contact. Credit unions are not required to respond to the survey. Participation is optional.
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