Breakout Session #10

Ken Otsuka

Electronic Payment Trends and Risks
Ken Otsuka, CUNA Mutual Group

An evolving landscape and technology on how the consumer performs electronic transactions today creates an understanding to manage the risk. Everyday a new payment vendor enters the electronic (deposit and payments) transaction space offering services through multiple channels. These channels may be online, mobile device, digital and mobile wallets, or tablet. Find out the trends and risk exposures facing these payment channels. Understand where the transaction trends are moving, who some of the vendors are and how cross channel fraud monitoring is becoming one of today’s “must have” to manage overall transaction risk. This session will focus on transaction risk vulnerabilities and what controls and practices your credit union can consider to help reduce risk.

About Ken Otsuka

Ken Otsuka is a senior consultant, Risk Management in the Credit Union Protection Risk Management department for CUNA Mutual Group. In this role he assists credit unions in identifying areas of risk in their operations, and recommends appropriate loss controls to reduce loss exposure.

Otsuka joined Risk Management in 1990 after spending eight years as an auditor with another insurance company and is also responsible for researching and analyzing emerging risks for product development along with developing resource and other training material for credit unions.

A graduate of Northern Illinois University, Otsuka earned a bachelor’s degree in accounting. He received his Certified Public Accountant (CPA) designation in 1982.

Otsuka is frequently asked to speak by various organizations on a variety of fraud and compliance topics. He also provides training for credit union employees. Otsuka is considered an expert on Federal Reserve Regulation CC and often conducts training seminars on the regulation.