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Upcoming Southwest Lending Conference Promises to Stimulate Lending Strategies and Ideas
Wednesday, April 2, 2014 6:35 AM

General session presenters have been confirmed; educational breakout sessions secured, and online registration has opened for the Cornerstone Credit Union Foundation’s Southwest Lending Conference May 14-16 in Austin, Texas. This premier conference affords lending professionals the opportunity to stay abreast of regulatory updates; explore lending strategies, and network with other lending professionals in our region.

Following are this year’s general session presenters:

Hide Your Goat with Steve Gilliland, Steve Gilliland, Inc.

Every day, you and your organization are being robbed of the opportunity to perform at peak performance. Who is the thief? Negativity! Not only do problem employees under-perform, they make it difficult for everyone else to do their jobs effectively as well. In this eye-opening session, Steve Gilliland shares the secrets of not allowing people to get your goat, including where bad attitudes originate, why negativity continues to run rampant and ways to head off conflict; innovative methods of dealing with the by-products of bad attitudes, and how to turn negative attitudes into positive behaviors and problems into opportunities.

Positively Magical Service, with Billy Riggs, “The Dr. Phil of Magic”

Today’s market is more competitive than ever before, and successful financial services know that the most effective and the least expensive way to distinguish one’s credit union from the competition is to provide mind-boggling member service. In a dazzling combination of magic and education, world-class magician Billy Riggs exposes the five great illusions that prevent you from motivating your staff to provide extraordinary service. In this engaging session, attendees will discover how to keep members coming back again and again, and learn the secrets of inspiring “magical member service.”

Laugh-O-Nomics - Connecting Happiness at Work to Business Success with Brad Montgomery of Brad Montgomery Productions

In this enlightening presentation, the credit union audience will learn the how and why of happiness as it relates to their life and your job. Attendees will learn some of the science behind happiness, but even better, some surprisingly simple techniques to incorporate immediately at work and at home that will make them and their organization happier.

For additional information, including online registration, please visit If you have any questions, please contact Training & Events, at (469) 385-6630 or (800) 442-5762, ext. 6630.

Educational grants are available through the Cornerstone Credit Union Foundation. To learn more, please visit