Breakout Session #4

Patrick McElhenie

How Real Time Engagement Drives Credit Unions' Success
Patrick McElhenie, CUNA Mutual Group

Sponsored by

Disengaged employees cost your credit union money. Nearly 70% of US employees report that they are not engaged or are actively disengaged at work.1 With disengagement costing US employers $550 billion per year, having engaged employees is imperative for your credit union’s success.2 Join us as we explore how real time engagement tools and the use of game mechanics are being used across the globe to motivate employees with metrics that matter while boosting morale and driving results. You’ll learn how leaders use engagement tools for frequent and proactive recognition, training and coaching discussions. We’ll also share lessons learned from four large credit unions on how they improved their feedback, focus, and fun with game mechanics and generated non-interest income along the way.

About Patrick McElhenie

Patrick McElhenie is Director, Product Management for CUNA Mutual Group’s Lender Development Program. In this role he is responsible for product strategy development, strategy execution, and overall program management.

McElhenie joined CUNA Mutual Group in 1998. Prior to his current role, McElhenie served as the Corporate Sales Planner responsible for sales strategy development and execution for CUNA Mutual Group’s Lending Products and Solutions. Other positions held include Regional Sales Manager for CUNA Mutual Group’s Central Region, Manager of Business Development for the Midwest Marketing Division and Assistant Vice President-Solutions Training, where his team was responsible for product and process knowledge training for the business-to-business solution groups within CUNA Mutual Group.

McElhenie earned a Bachelor of Science degree in Human Resource Management from the University of Kansas.

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