Positively Magical Service!
Today’s market is more competitive than ever before, and successful financial services know that the most effective and the least expensive way to distinguish one’s credit union from the competition is to provide mind-boggling member service. In a dazzling combination of magic and education, world-class magician Billy Riggs exposes the five great illusions that prevent you from motivating your staff to provide extraordinary service. Discover how to keep members coming back again and again, and learn the secrets of inspiring “Magical Customer Service!”
You learn that:
Member service must be modeled by upper management, or it will never become a priority at the front lines.
Under-performing employees can be motivated by the Pygmalion Principle.
The best customer service is that which is amusing and fun for the client.
Good service will be forgotten. Only extraordinary service will be remembered.
Extraordinary service occurs only when it is recognized and rewarded regularly by management.
Fabulous service is possible only when employees are given authority to handle problems as they arise.
About Billy Riggs
Billy Riggs has been called “The Dr. Phil of Magic,” and “a psychologist masquerading as comedian magician.” He uses his illusions and comedy to grip audiences, move them to action, improve attitudes, turbocharge service and sales, and change lives. Perhaps the only entertainer in America who can accurately be described as a true orator, Billy has been impacting audiences – with or without his magic – through his speeches from the age of 18. Through television, radio, books, videos, and live keynote speeches Billy has used an unusual blend of comedy, music, magic, training, and motivation to spread his positive attitude to more than a million people on five continents. A spellbinding speaker, Mr. Riggs was presenting to audiences as large as 15,000 people at the age of 22. Audiences find themselves stirred by his sincerity and power on the platform. In 2002, Mr. Riggs was presented the highest earned award of the National Speakers Association: the Certified Speaking Professional. Since 1995, he has breathed magic into people, companies and organizations. But the goose bumps aren’t always the result of dramatic oratory. When Billy Riggs appears, things on stage begin to disappear! Using world-class magical illusions to drive home his points, Billy’s presentations have transformed hundreds of otherwise ordinary conferences into something truly special. His quick wit and quicker hands spread laughter and raise morale as listeners learn to reshape their destinies by eliminating their “Grand Illusions” and embracing even grander realities.