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SSFCU Ranks Fifth Nationally in Overall Dealer Satisfaction; Passes $5 Billion in Indirect Auto Loans
Tuesday, August 20, 2013 6:45 AM

ssfcu_auto_loans.jpg

Dealer service, fast payment and an increased presence in Colorado and Utah has placed San Atnonio-based Security Service FCU (SSFCU) fifth among prime retail credit lenders in the country for overall satisfaction, according to the J.D. Power 2013 U.S. Dealer Financing Satisfaction Study(SM) released in July.

SSFCU scored 917 on a 1,000-point scale based on its finance offerings, the application/approval process and sales representative relationship. 

“We are delighted to receive this ranking from the dealers,” said Charles Goss, senior vice president and chief lending officer. “We have approached our work with dealers as a partnership, and we’re very passionate about the service we provide them. These relationships drive the way we do business.”

Moving to an entirely paperless process, SSFCU can approve a loan in as little as 15 to 30 minutes, with funding delivered to the dealership within 24 hours in all the credit union’s regional markets.

An equally important byproduct is the environmental impact of SSFCU’s high touch tech. At any given time, the credit union is saving about 30 tons of paper – saving enough energy to power 30 average American homes for six months and enough water to fill 210,000 one-gallon bottles. (Source: U.S. Environmental Protection Agency)

In addition to its ranking in the J.D. Power study, SSFCU recently passed the $5 billion mark in indirect auto loans.

“According to the most recent reports, SSFCU funds one out of every four cars within the San Antonio area,” said Danny Lane, vice president, indirect lending. “We see our business growing steadily since our expansion into Colorado and Utah.”

The 2013 U.S. Dealer Financing Satisfaction Study was based on responses from 3,962 dealers who were surveyed between March and April 2013.