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SSFCU Expands CallPlus Service to Offer Better Experience and More Choices for Members
Thursday, November 21, 2013 6:40 AM

As part of its ongoing efforts to enhance the member experience, Security Service FCU (SSFCU) says it has just launched its redesigned CallPlus system.  According to the credit union, the new CallPlus includes voice recognition in both English and Spanish, access to credit card transaction history, access to proof of insurance inquiry line and an option for online and mobile banking support.

These are additions to SSFCU’s automated telephone system that already offers the ability to check balances; verify cleared checks, deposits and withdrawals; get current loan and dividend rate information; transfer between accounts and other convenient transactions.

“This new level of 24/7 service to our members offers more choices, a better experience and secure access to personal banking information,” says Jim Laffoon, SSFCU president.

Chris Allen, senior vice president for SSFCU’s Member Contact Center, oversaw the development and rollout of the improved system.

“The hard work put into testing and fine-tuning the application has resulted in a top-notch service channel that is easier to navigate,” he said. “With this system, callers have more options; faster service and decreased call wait times. And if members need it, they can always navigate straight to our live contact center where they can speak one-on-one with a member service representative.”