Service Animals in the Credit Union - Q&A from CUNA
Friday, March 9, 2018 8:55 AM

Question: We are seeing a much broader range of service animals entering the credit union with members who are not obviously using them to perform specific tasks. Sometimes the animals are not very well behaved. What are our obligations under the ADA to ensure that our members with disabilities are protected from discrimination, while at the same time maintaining a safe environment for all of our members? 

Answer:  Credit unions are not the only businesses that are struggling with the growing number and variety of “service animals”. Many of us have seen the recent news reports about airlines tightening their policies due to mishaps by “emotional support” turkeys, snakes, and other unconventional animals. Additionally, many states have passed laws to crack down on people who try to pass off their pets as “service animals.” 

While both the Air Carriers Access Act (ACAA) and the Fair Housing Act (FHA) call for modification of (no pets) policies for “emotional support animals”, the American with Disabilities Act (ADA) only addresses “service animals”, and states that the “provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks” of a service animal as defined by the ADA. 

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Source:  CUNA Compliance Blog