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Register Now for Upcoming Western States Volunteers' Conference
Monday, December 2, 2013 6:35 AM

The 2014 Western States Volunteers' Conference has been slated for Feb. 2-4, 2014, and online registration is now available. This annual conference is sponsored by 10 credit union leagues, including the Cornerstone Credit Union League.

Top industry professionals from around the country will share their knowledge on a variety of topics at the following educational sessions:

  • The Supervisory Committee’s Role in the New World of Member Complaints with Julie Kappenman
    The ability to file a complaint against the credit union is now easier than ever. With the addition of the Consumer Financial Protection Bureau (CFPB), and NCUA’s Office of Consumer Protection, complaints now come through many channels. Having an effective complaint process is crucial. This session will take you through the Supervisory Committee’s roles and responsibilities related to complaints. During the session we will investigate ways to identify risk areas and uncover weaknesses related to complaints. We will also review real case studies and highlight key elements of an effective complaint process.
  • Top 5 Things the Supervisory Committee Should Be Watching with Tracy Mount
    The Supervisory Committee is the watchdog of the credit union, keeping an eye on areas of potential risk. This session explores some of the latest compliance issues and how the committee can help the credit union adequately address them. We’ll look at the top 5 – or more – topics that you, the Board and management should be watching to stay ahead of the game!
  • Board Composition and Succession with Mark Lynch
    A very important aspect of board governance that is often overlooked is the composition of the board in the future. Most credit union boards don’t have a board composition and succession policy and plan. As a significant number of directors will be retiring in the next ten years, it is crucial that credit union boards have a plan to properly replace these directors. In this program, Mark talks about why boards overlook this important aspect of governance, explains why it is vital for every credit union board to develop a comprehensive board composition and succession policy and plan, discusses ways to identify what your “dream board” might look like, explores options to consider when preparing plans to achieve your future “dream board”.

To learn more about these topics and others opportunities at the 2014 Western States Volunteers’ Conference, please visit Please note that the early-bird registration deadline is Jan. 4, 2014.

Educational grants for the conference may be available through the Cornerstone Credit Union Foundation. To learn more, please visit