Webinar: Build Better Experiences through Design Thinking

Hosted by: Payments & Operations Council

Date: Tuesday, August 28, 2018
Time: 2:00 p.m. - 3:00 p.m. CST


The world’s best companies use design thinking when creating new consumer products and services. The fundamental process that helped create Apple’s revolutionary iPhone, Amazon’s Prime Membership and Walt Disney World’s FastPass can be leveraged by credit unions to drive innovation, improve performance and increase member loyalty. Learn about design thinking and how to employ it in credit unions.


Payments or Operations Council Members: FREE
Non-Payments or Operations Council Members:
(includes 2018 Payments & Operations Council membership)

Presenter - Jim Kasch

Jim Kasch

Jim Kasch has spent more than 20 years inside credit unions, ultimately as CEO with Darden Employees FCU (DCU) from 2010 to 2015. DCU serves the more than 200,000 employees of Darden Restaurants, Inc., 90 percent of whom are Gen X or Gen Y, which makes it one of the youngest fields of membership in the country. In six months, Kasch and his team built a primarily virtual delivery credit union offering a full suite of products and services. Since its launch, DCU has more than tripled its asset base, grown six times in loan balances, quadrupled income, and grown seven times in members served. Kasch holds an MBA from Stetson University in DeLand, Fla.

For questions about this webinar or the council program, please contact Cristina Martinez at cmartinez@cornerstoneleague.coop or 800-442-5762 ext. 6403.