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New Study Shows Video Banking Improves Net Promoter Scores and Increases Satisfaction and Revenue
Thursday, June 21, 2018 6:40 AM

Vidyo's third annual report provides your credit union with unparalleled visibility into video banking trends via a survey of 288 financial services professionals and 4,144 consumers in North America and Europe.

Key Findings:

  • Consumers love video banking, and those who have tried it want to use it again.
  • Credit unions that offer video banking are experiencing better outcomes, higher NPS (net promoter score), and higher sales.
  • Choosing the right technology that can scale and integrate in a real banking environment is essential to success.
  • Credit unions need to accelerate their video banking efforts or risk losing out to more nimble "digital native" competitors.

View the infographic for a preview of the report or download the complete report.

Ready to get started with Vidyo? Contact Brenda Halverson, alliance manager, CUNA Strategic Services, at

CUNA Strategic Services develops strategic alliance relationships to offer quality products and services to your credit union that contribute to your bottom line, add to your peace of mind, and enhance your relationships. The company is jointly owned by Credit Union National Association and the state leagues. Visit us online at

CUNA Strategic Services is an endorsed business partner of Credit Union Resources, Inc., a wholly owned subsidiary of the Cornerstone Credit Union League.