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New NCUA Guidebook Can Help CUs Ride the Digital Wave
Tuesday, August 9, 2016 6:40 AM

Publication Covers Strategies to Provide Better Service, Build Membership

Digital banking is no longer the wave of the future; we’re riding the wave now, and the National Credit Union Administration has a new guidebook to help credit unions better meet members’ needs for these services.

Going Digital: Strategies for Providing Digital Services, now available on NCUA’s Small Credit Union Learning Center, provides step-by-step instructions on creating a strategic plan for analyzing members’ needs and tailoring digital products to meet those needs. The guidebook also details potential advantages and disadvantages to members and credit unions.

“Members want greater convenience at less cost, and credit unions need to be prepared to provide mobile services in a way that retains their personal relationship with those members,” said Office of Small Credit Union Initiatives Acting Director Martha Ninichuk. “This is particularly important to credit unions’ efforts to attract new, younger members. We’ve created a resource guide that explains both the how and the why of offering digital financial services.”

View the entire press release here‚Äč.