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More than 12.5 Million Consumers Using Mobile Bill Pay; Randolph-Brooks FCU Launches Updated Android App
Wednesday, November 6, 2013 6:45 AM

According to Javelin Strategy & Research, more than 12.5 million consumers are already using mobile bill pay, and Javelin estimates that Americans pay $2.1 trillion annually to pay seven bills that are central to a consumer's day-to-day living and form the foundation for a deeper borrowing relationship: major credit cards usable anywhere, store-branded credit cards, utility bills, mobile phone bills, mortgages, vehicle loans, and student loans.

Additionally, Javelin suggests that more than 140 million Americans are ripe for mobile bill payments, with one-third representing new users of bill payments at their bank or credit union.

Recognizing that consumers today demand interactive, fast, and intuitive mobile services, credit unions like Randolph-Brooks FCU (RBFCU) are responding.

The Universal City-based credit union recently launched an updated Android app for tens of thousands of its mobile banking users. In addition to the enhanced update, the credit union says the app also features a new widget for easily displaying account balances.

The industry-first widget allows users to view their RBFCU account balances without having to launch the app or log in. The widget automatically refreshes itself around the clock, so it always has up-to-date balance information. Because it lives on the home screen of an Android device, the user can see his or her balance quickly and easily.

“The most common query our members make is for their account balances,” said Mary O’Rourke, chief information officer. “We receive thousands of requests daily through our online and automated voice response systems. The auto-updating widget provides this information to the user without having to log in to the full app.  Only a couple of very large, national banks have introduced a similar feature, and RBFCU is the first credit union to use Android’s home screen widget technology to provide this capability.”

A new version of RBFCU Mobile for Apple iOS devices, including iPad, will also provide a ‘Check Balances’ feature without requiring login, and will be available to members soon.

Helpful Resources: The Cornerstone Credit Union League’s “Mobile Payments for Credit Unions:
Impacts, Choices & What to Do Next” webinar
. Featuring Lee Wetherington, this Nov. 13 webinar examines the future of mobile payments, and offers insight on strategic and tactical positioning that will best serve your credit union.  To learn more, please visit the Education section of Cornerstone’s website.