Power Hour #7

Andy Reed

Crisis Communication
Andy Reed, MBA, CUDE, CUBDP, BSACS, CUCE, Texas People FCU

It seems we’re living in a world where a major crisis unfolds nearly every day. At the 2018 CUNA Government Affairs Conference in Washington, DC, former President George W. Bush said, "in a time of crisis, people expect the leader to communicate. There’s no time to prepare, no time to consult with communication strategists, and silence is not an option." So what will you do when a crisis hits your credit union?

Takeaways

  • Define crisis (because contrary to popular belief, not everything is a crisis)
  • Crisis Impact Evaluation
  • Crisis communication timelines
  • Crisis communication is an inherently different type of communication
  • Crisis simulation for preparedness
  • After the crisis communication

No CPEs will be awarded for Power Hours.

About Andy Reed

Andy is a fifteen year veteran of the credit union industry and is the Chief Executive Officer of $24.8M Texas People Federal Credit Union based in Fort Worth. Prior to leading Texas People, Andy was the Manager of Business Development for a $6.2B credit union. Andy holds both Bachelor and Master of Business Administration degrees from LeTourneau University. He served on the CUNA Marketing and Business Development Council Executive Committee for six years, holding the chairman position from 2015-2017.  He was named Business Development Professional of the Year by Credit Union National Association and a Credit Union Rock Star by Credit Union Magazine in 2013.  Andy has also served on the Cornerstone Credit Union League Marketing and Business Development Council Executive Committee. He is currently a member of Cornerstone Credit Union League’s Innovation, Collaboration and Engagement Committee, Awareness and Outreach Committee, and Small Credit Union Committee. Andy also serves as a Trustee to the Cornerstone Credit Union Foundation and is a member of the Southwest CUNA Management School Class of 2019. Andy has served on the Fort Chapter of Credit Unions Board of Directors for eight years and received the Chapter’s Distinguished Service Award in 2016.

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