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Marketing & Business Development Conference: Action Speaks Louder than Words
Monday, August 12, 2013 5:35 AM

Communication — it's a tool we use every day. But effective communication isn’t just about using the right words. In fact, some researchers believe non-verbal communication comprises up to 80 percent of all communication. At the Cornerstone Credit Union League’s (League) upcoming Marketing & Business Development Conference in San Antonio, general session presenter Jan Hargrave of Jan Hargrave & Associates, will present “Action Speaks Louder than Words.”

According to Hargrave, non-verbal communication – or the silent messages of the body - often reveal more than the spoken word in conveying true feelings and attitudes. In this engaging session, Hargrave will describe for attendees all the “hidden messages” people use in everyday life.

This year’s Marketing & Business Development Conference is being held Sept. 3-5. It features five general sessions and 12 breakout educational sessions. Credit union marketing and business development professionals, presidents, CEOs, and really anyone connected with member contact and the products or operations of the credit union are encouraged to take advantage of this educational opportunity.

Registration for the Sept. 3-5 conference is available online.

The Marketing & Business Development Conference is being held in conjunction with the League’s Leadership Conference & Expo Sept. 5-7, also in San Antonio.  The Leadership conference features 24 educational sessions, three general sessions and four best practice panel discussions.

If you have any questions about the upcoming conferences, please contact Training & Events, at (469) 385-6630 or (800) 442-5762, ext. 6630.

Educational grants are available through the Cornerstone Credit Union Foundation. To learn more, please visit