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Hurricane Harvey: Cornerstone League, Foundation, and CUNA Mutual Group Disaster Response Teams Are Prepared to Help
Friday, August 25, 2017 6:45 AM

Cornerstone Credit Union League, Cornerstone Credit Union Foundation, and CUNA Mutual Group have activated their Customer Disaster Response Teams in anticipation of the impact expected by Hurricane Harvey, which will soon make landfall on the Gulf Coast. Following are three ways we can help:

  1. Cornerstone Credit Union League Disaster Notification Methods

(The above email goes directly to our Disaster Recovery Team)
Phone: 1-877-429-5839
Twitter: #cusrecover
Facebook: @Cornerstone_CUL

** Credit unions can also reach out to their League Representatives for assistance.

What information will we need when you contact us?

  • How was your credit union affected?
  • How were you, your staff, and board affected?
  • Do you need grant assistance from the Foundation?
  • What is the best method for us to contact you and receive updates on your status?
  • Are you fully operational, semi-operational, or non-operational?
  • What is the estimated time your credit union is expected to be fully operational again?
  • Is your credit union a part of the Shared Branching Network?
  • Have you been evacuated? Do you have power? Data processing services? Full staff?
  • How are you currently serving your members?
  • How are your members accessing their funds?
  • What is the best method for your members to contact you?
  • What are your specific needs?
  • How can we or other credit unions in your area assist you?

What resources are available?

  • Coordination of donated equipment, furniture, supplies, etc.
  • Coordination of partner credit unions that can provide temporary office space and/or staffing
  • Regulatory and compliance guidance
  • Media/public relations
  • Coordinated communications
  1. Cornerstone Credit Union Foundation (

The Foundation exists partly to help get credit union employees back on their feet as quickly as possible following a disaster so they can provide support to and serve their credit union members and the communities in which they live. The Foundation's Disaster Relief Program is carried out in three phases.

Phase One. Emergency grants are provided to credit union employees to assist with immediate disaster relief needs, such as out-of-pocket costs that may result from being evacuated. These grants are up to $1,000 per credit union board member or employee for up to 60 days after the disaster struck. The intent of these grants is to help stabilize the individual's situation so they are able to return to work.

Phase Two. Disaster relief grants are intended to assist credit union boards and employees with significant needs. Phase Two will be implemented following the distribution of Phase One grants. Amounts of grants will be dependent on the amount of disaster relief funds available, but usually range from $1,000 to $5,000. The Foundation will issue a call to the CEOs of affected credit unions for Phase Two grant applications, beginning 90 days after disaster has struck.

Phase Three. Phase Three grants are intended to follow up with those credit union board members and employees who suffered catastrophic loss and are still needing assistance after Phase Two grants have been distributed. Phase Three will begin 180 days after the respective disaster.

If your credit union staff has sustained damage from the storms, please contact the Cornerstone Credit Union Foundation at 800-953-8283 or view the disaster relief application via the website.

  1. CUNA Mutual Group

CUNA Mutual Group is well positioned and prepared throughout Texas to respond, should your credit union be impacted by the storm. Please keep the following contact information handy in case you are impacted.

  • Report claims through the internet home page
  • If you are unable to report online, please email
  • You can also report claims via email to MB-FWCUPService
  • If you prefer to call, please call our Fort Worth claims call center phone line at 844-337-5828.
  • If there are any catastrophic issues or any emergencies, please call our 24/7 emergency claims line at 608-444-5357.
  • As always, you can also reach out to your sales representative.

For more information, please contact Michael McKinley, Manager, Property, Business Liability and Business Auto, CUNA Mutual Group at 800-637-2676, ext. 665-6737.

Stay safe and please do not hesitate to reach out to your Cornerstone Disaster Response Team if you have any questions or concerns.