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FTC: Top 10 Complaint Categories for 2012
Wednesday, March 13, 2013 6:45 AM

Identity theft is once more the top complaint received by the Federal Trade Commission, which has released its 2012 annual report of complaints. 2012 marks the first year in which the FTC received more than 2 million complaints overall, and 369,132, or 18 percent, were related to identity theft. Of those, more than 43 percent related to tax- or wage-related fraud.

The report gives national data, as well as a state-by-state accounting of top complaint categories and a listing of the metropolitan areas that generated the most complaints. This includes the top 50 metropolitan areas for both fraud complaints and identity theft complaints.

The remainder of complaint categories making up the top 10 are:

 

Number

Percent

Debt collection

199,721

10 percent

Banks and Lenders

132,340

6 percent

Shop-at-Home and Catalog Sales

115,184

6 percent

Prizes, Sweepstakes and Lotteries

98,479

5 percent

Impostor Scams

82,896

4 percent

Internet Services

81,438

4 percent

Auto-Related Complaints

78,062

4 percent

Telephone and Mobile Services

76,783

4 percent

Credit Cards

51,550

3 percent