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First Abilene FCU Launches Alexa and Google Voice Transactions for Banking
Tuesday, May 15, 2018 7:00 AM

First Abilene Federal Credit Union partners with to build a cross-channel conversational experience, starting with Alexa and Google Home

“Alexa, Ask First Abilene FCU for my Balance!”

First Abilene Federal Credit Union has launched its Amazon Alexa Skill and Google Home Action service to provide members with advanced voice experience that will enable them to check their account balances, review recent transactions, locate branches and ATMs, connect to their contact center, or get the most up-to-date loan rates by simply talking to Alexa and Google.

First Abilene FCU leveraged, a build-once-deploy-anywhere platform for conversational applications, to build and deploy its voice and chat strategy. The platform’s 3-step wizard enables banks and credit unions from all sizes to build, maintain, and grow their Alexa Skills and Google Home actions, as well as chat, texting, and phone-bots in a single flow.

First Abilene FCU Chief Executive Officer Troy Kyle, with more than 18 years of senior executive experience in the credit union industry, has worked as the key strategist in net worth management recovery, as well as implementing technologies that simplified member services.

"We wanted to offer an additional and convenient way for members to interact with our credit union," Kyle said. "It is so easy to ask these devices to check your balance or transfer money from savings to checking. Also, the level of security and ease of deployment we found by partnering with made it painless. Our son loves checking his All-Star Kid’s Club balance now to see when his allowance has posted."

"First Abilene FCU is one of the first credit unions to identify the potential of automated voice and chat interactions with their members," said Chen Levkovich, CEO of "Looking to improve their member satisfaction, First Abilene can now provide their members with a wider range of services from multiple digital touchpoints. We are extremely excited to work with such an innovative team, and we are looking forward to their expansion into additional channels."

About First Abilene Federal Credit Union
Established in 1959, First Abilene Federal Credit Union is the oldest community-chartered credit union in Abilene, Texas. Today, it manages $71 million in assets and serves nearly 11,000 members throughout Taylor, Callahan, Eastland, Runnels, Jones, and Nolan counties. A cooperatively owned financial institution, First Abilene is dedicated to making a difference in the communities served and in the lives of members through quality products and consistent, exceptional service to every member, every day, every time.

About Conversation.One is a build-once-deploy-everywhere platform for developing conversational apps. By leveraging its platform businesses, they build their Amazon Alexa skills, Google Home actions, chat, voice, and FB messenger bots in one-single process. The platform combines deep learning and crowdsourcing to constantly improve conversational understanding and build enriched, fluent, and natural correspondence with any device, while maximizing the user’s communication. was named Cool Vendor by Gartner for 2018 and Finovate Best of Show winner.