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FAA Credit Union CEO Steve Rasmussen Profiled in The Oklahoman
Monday, February 9, 2015 7:00 AM

Steve Rasmussen
FAA Credit Union CEO Steve Rasmussen, photo by Paul B. Southerland, The Oklahoman.

Recently, FAA Credit Union CEO Steve Rasmussen was profiled in The Oklahoman about family, a happy work force, and integrity. The FAA Credit Union ranked No. 7 and No. 12 among midsize companies on The Oklahoman’s respective 2013 and 2014 Top Workplaces lists.

Rasmussen is a south Texas native who was lured to Oklahoma "by his wife’s Oklahoma connections." The article says that Rasmussen's life motto is included in a handbook given to all new hires. Printed across the cover: "Welcome to the team! You may not know it just yet, but you belong here."

"We try to create a fun workplace, with Thunderwear days and opportunities to work together for charities, because we want employees to look forward to coming to work every day," Rasmussen said. "If they are happy, it is reflected in the service they give to our members. And in this industry, customer service is the only thing that sets us apart."

From the 27,000-square-foot corporate headquarters, the 62-year-old Rasmussen talked about his life and career. When asked which contributions he's proudest of at FAA Credit Union, Rasmussen answers this way:

"We’ve been on the leading edge, but not the bleeding edge, of technology—adopting home PC-based banking technology and more recently, technology to allow mobile banking. In 2005, when ATM surcharges were growing like wildfire, we partnered with four other credit unions—now there’s 16—to waive fees for our respective members across our combined network of ATMs."

He adds, "Above all, it’s our customer service—our employees—that keeps us competitive and growing."

Rasmussen also commented on how well the economy is doing. "In 2013, our loan volume grew 1 percent to 2 percent," he said. "Last year, it grew by nearly 7 percent. Though we’re concerned about cheap oil prices and the possible fallout in job cuts across the oil and gas industry, our members are continuing to take out car loans and real estate loans."

The 68-year-old, not-for-profit financial cooperative has $550 million in assets and expects to surpass 50,000 members at mid-year.

Read the entirety of Rasmussen's profile in The Oklahoman.