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Do You Have the Self Confidence for Consumer Lending?
Tuesday, May 30, 2017 6:20 AM

Learn the ABCs of Consumer Lending at June Seminars

Many employees who accept loan applications or discuss loan options don't have the self-confidence to work with members. And though anyone can fill in blanks on a computer screen, an untrained employee may not understand the system or program they're working in, and, as a result, the ability of those employees to engender trust is compromised.

When working with loan requests, it's to a credit union's detriment when employees proceed haphazardly—largely through no fault of their own. Training is the key. Credit union managers must ask some basic questions, such as:

  • Are your lenders going through the motions and just filling in boxes in a lending program as they appear on their computer screen when processing a loan?
  • Do they understand why the information they are filling in is needed or being asked?
  • If the “system” was not working, could they process a loan in a professional manner, or would you hear them say, “Our system is down, can you come back later?”
  • Do they understand what the lending program is doing or calculating and what the calculations mean?
  • With the concern for lenders having incentives, do your lenders know what to say and not say?

If you answered “no” to any of those questions, here's a solution: get your lenders to take the ABCs of Lending program, an interactive, hands-on consumer lending program that gives them a clear understanding of how to discuss and analyze loan applications with members. Having this understanding will not only improve member service, it will build the employee's confidence—something quality lenders must have.

Dallas, June 6
Cornerstone Credit Union League
6801 Parkwood Blvd.
Plano, TX 75024
Register Now

Oklahoma City, June 7
Credit Union House
631 E Hill St.
Oklahoma City, OK 73105
Register Now

Your Presenter:  John Baptista
John BaptistaAttendees will learn from a veteran lender, John Baptista, who will show them the ins and outs of the consumer lending process. Baptista knows the financial industry and the business world. He left the world as a commercial banker and entered the private business sector. Having the financial background made the transition to being a successful business owner an easy one. His training style is described as, “down to earth, refreshing, and engaging with a practical approach to education.”

With a strong knowledge of customer relations and real world experiences, Baptista brings a unique learning dimension to each of his programs. He is an alumnus of the University of Southern California and the University of San Diego. He is an award winner in customer service and the youngest branch manager in the history of one of the largest California banks. Learn more about John Baptista.

This program is geared for employees starting out in consumer lending. Bring a calculator, your organization's blank consumer loan applications, and be prepared for a down to earth exploration on consumer credit. Don’t miss this opportunity to ensure you understand the ABCs of Consumer Lending.

Need Grant Assistance?
The Cornerstone Credit Union Foundation is accepting grant applications for League training events based on financial need. Applications must be received by application deadlines. Please visit the Foundation’s website to view all grant applications, guidelines and deadlines. Contact Emily Moreno, Foundation grants manager, at 469-385-6483 for more information.

For more information, please contact Cookie Dorsey at 800-442-5762, ext. 6635, or direct at 469-385-6635, or via email at