Webinar - 2017 Disaster Recovery: Lessons Learned from Hurricane Harvey

Hosted by the Cornerstone Credit Union League in collaboration with:

CUNA Mutual GroupCO-OPInTouch CUPSCU

Date: Wednesday, December 13, 2017
Time: 2:00 p.m. - 3:30 p.m. CST


Industry experts come together to share insights and lessons learned from Hurricane Harvey, and more.

Devoting 15 minutes, followed by a brief question and answer opportunity, our experts cover:

  • Disruption Strikes: Best Practices
    Chris R. Gill (Senior Manager | Risk & Compliance Solutions, CUNA Mutual Group)
  • Organizational Readiness
    Merry Pateuk, CUDE (VP, Industry Engagement, PSCU)
    Business continuity planning is a lot like homeowners insurance: you prepare, plan and pay the premiums in the hope of never having to use the benefits. However, business continuity planning and preparations can quickly be called into action. There is no substitute for strategic, proactive internal- and external-facing planning. Learn what it takes to get your organization ready.
  • The Importance of Ongoing Testing & Employee Communications
    Millicent “Millie” Mayaka, SCMS, CUCE (Director of Compliance, InTouch CU)
    Sufficient planning and preparation for natural disasters, events outside of your organization’s control, and other similar occurrences should always be a priority for the credit union. As a result, the regular testing of your credit union’s Business Continuity Plan is critical to ensure it remains viable. This session will help you prepare for the unexpected by exploring the following topics:
    • The Importance of Testing & Frequency
    • Testing Methods & Documentation
    • Communication Methods (Staff, Board Members etc.) – Emergency Communication System
  • Equipping Employees for Member Care in Time of Disaster
    Jonathan Lobb (VP, Operational Communications, CO-OP Financial Services)
    Steps your credit union can take to help train your employees to communicate in the most meaningful way to members in the midst of a crisis. 

Who Should Attend?

CEOs, managers, supervisors, internal/external communications and employee relations, as well as any staff who may play a role in business continuity planning.


No charge for Cornerstone Credit Union League affiliated credit unions.


Chris R. Gill
Senior Manager | Risk & Compliance Solutions, CUNA Mutual Group

Chris GillChris Gill is a risk management consultant in Business Protection Risk Management for CUNA Mutual Group. In this role, he assists credit unions in identifying areas of risk in their operations and recommends appropriate controls to reduce loss exposures.

Chris joined CUNA Mutual Group in 2012 and serves credit unions in Maryland, Virginia, Washington DC, Delaware and southeast Pennsylvania.

Prior to joining CUNA Mutual Group, hes was the vice president of Risk Management at NARFE Premier Federal Credit Union. Chris graduated from the University of Maryland with a bachelor’s degree in business administration, holds a MBA from the University of Mary Washington and is a NAFCU Certified Compliance Officer (NCCO).

Merry Pateuk, CUDE
VP, Industry Engagement, PSCU

Merry PateukMerry Pateuk fulfills PSCU’s strategic objective of leveraging the cooperative’s scale to advocate on behalf of the credit union industry. She cultivates relationships between PSCU and local, state and national organizations that support credit unions, working collaboratively with industry partners to ensure there is alignment on key topics and a cohesive voice to ultimately strengthen credit unions’ position in the market.

Prior to joining the Industry Engagement group, Merry championed, shaped, and orchestrated a superior Corporate Communications and Public Relations practice for the cooperative.

Merry has served in a wide range of senior leadership roles at PSCU including Account Management, Sales, Corporate Relations and Marketing. Merry has played a large part in taking the company from a start-up with a single line of business to an industry leader, serving hundreds of credit unions nationwide with multiple product lines.

Prior to joining PSCU, Merry worked for KPMG in the Financial Services practice as a Manager of Management Consulting. She holds a B.S. in Business Administration from the University of North Carolina.

Merry also earned the Credit Union Development Educators (CUDE) distinction from the National Credit Union Foundation.

Millicent “Millie” Mayaka, SCMS, CUCE
Director of Compliance, InTouch CU

Millie MayakaMillicent Mayaka currently serves as the Director of Compliance for InTouch Credit Union in Plano, Texas. In this role, she serves as the credit union primary lead in mortgage lending compliance. Millie performs several key functions critical to regulatory compliance, such as maintaining BSA (Bank Secrecy Act) requirements, AML (Anti-Money Laundering), performing audits and reviews, and is responsible for the credit union's compliance with TCUD and NCUA requirements for business continuity and disaster recovery planning.

Millie's career path includes a wide range of roles within the financial industry. Starting as a Bank Teller in 2000, she has held such positions as Personal Financial Associate, Assistant Branch Manager, Branch Manager AVP Regional Branch Operations, and Director of Quality Control.

Millie has been certified by the American Bankers Association in Branch Management and Sales Management, as well as by CUNA as a Credit Union Compliance Expert (CUCE). In 2013, Millie was the recipient of the highest award from the Southwest CUNA Management School, their Award of Excellence. Cornerstone recognized Millie as the 2017 Compliance Professional of the Year.

Jonathan Lobb
VP Operational Communications, CO-OP Financial Services

Jonathan LobbJonathan Lobb is Vice President, Operational Communications for CO-OP Financial Services (www.co-opfs.org), based in Rancho Cucamonga, California, a provider of payments and financial technology to credit unions.

Jonathan is a multifaceted financial services technology executive with more than 25 years of client and employee communications, relationship management and client services experience. His specialties include ensuring a clear, consistent and effective "voice" in corporate messaging, building and maintaining mutually beneficial relationships with clients, and inspiring employees to achieve personal and professional success by exceeding previous expectations of themselves.

A big believer in the credo, "Clear, concise, comprehensive communication is at the heart of customer service excellence," Jonathan believes in the power of messaging to make – or break – an organization’s relationship with its stakeholders.

Jonathan is a member of Western CUNA Management School’s Pi Class of 2018.

For questions about this webinar, please contact Training & Events at training@cornerstoneleague.coop or 800-442-5762 ext. 6630.