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Cornerstone Supports CUNA Petition to FCC for TCPA Regulatory Relief
Monday, October 2, 2017 6:40 AM

CUNA filed a petition Friday with the Federal Communications Commission regarding the Telephone Consumer Protection Act (TCPA), outlining how it can provide credit unions with regulatory relief from the onerous requirements for communicating with member-owners.

"TCPA is one of the biggest compliance challenges credit unions face," said Cornerstone SVP Regulatory Compliance Suzanne Yashewski. "We fully support CUNA's efforts and encourage credit unions to get involved as well." 

In the petition, CUNA proposes two routes for providing credit unions with greater ability to communicate with consumers about information they want and need on their cell phone. 

"CUNA is seeking regulatory relief on behalf of America's credit unions and their members from an outdated TCPA statute, which has been made more obsolete for credit unions due to conflicting and confusing FCC interpretations of the statute," said CUNA President/CEO Jim Nussle. "Credit union members are being harmed by unclear guidance about how they can receive communications such as text messages about vitally important financial information including ways they can improve and protect their own finances. The Consumer Financial Protection Bureau has recognized that protecting consumers includes the ability to be in timely communication with them, and the FCC should do the same." 

Specifically, CUNA is requesting the FCC to issue a declaratory ruling that wireless informational calls to credit union member-owners with whom the credit union has an established business relationship, or where the call or text is in fact free, be exempt from the TCPA’s prior express consent requirement for autodialed and artificial or prerecorded voice calls.   

CUNA’s two proposed ways to equalize treatment of informational messages are: 

  • The FCC should adopt an established business relationship exemption for credit union informational messages to cell phones. Adopting this exemption would place cell phone calls on equal regulatory footing with similar calls made to landline phones. Eliminating the antiquated distinction between landline and wireless calls is increasingly important now that the majority of consumers just have cell phone service. CUNA believes FCC precedent gives it authority to do so; or 
  • The FCC should utilize its express authority to exempt calls that are without charge to the called party. CUNA requests the commission exempt credit union informational calls and texts that are in fact free to the called party, for example, because the call is free, under the called party’s wireless plan. Although the Commission has previously limited this exemption to instances where the callers provided assurances that they were capable of ensuring that calls would be free, Section 227(b)(2)(C) of the TCPA—the free to end user provision—imposes no such requirement.  All this provision requires is that the call is in fact free to the consumer, not that the caller took steps to attempt to ensure the call is free. 

CUNA will host a members-only webinar on Oct. 11 at 2 p.m. CT to discuss the FCC petition, ways credit unions can participate in the process and hear industry attorneys explain how the statute impacts credit unions' ability to communicate with members.  

Cornerstone credit unions with questions about TCPA can contact Suzanne Yashewski at 512-853-8516. 

Learn more at CUNA News