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Cornerstone Disaster Response Update for Sept. 1
Friday, September 1, 2017 6:45 AM

Cornerstone’s disaster response team continues to work around the clock to determine the needs of affected credit unions, while managing offers of assistance to those in need. Cornerstone staff is incredibly grateful to those from across the country that have already offered to help in so many different and creative ways, from donating to CUAid and the Cornerstone Credit Union Foundation to offering virtual offices, equipment, and temporary staff. Some are also donating requested items like water and car seats. And that's just for starters.

If you're a credit union that has been affected by Hurricane Harvey, please contact us as soon as possible to provide updates on your credit union status. We have staff ready to assist you and provide resources.

Don't Forget: Grants are available for credit union employees and board members to assist with immediate disaster relief needs, such as out-of-pocket costs that may result from being evacuated. Just complete the Disaster Emergency Relief Grant Application.

This email goes directly to our Disaster Recovery Team

Phone: 1-877-429-5839

Twitter: #cusrecover, @Cornerstone_CUL
Facebook: Communicate with the Cornerstone at Facebook

New! Credit union Facebook Group: Cornerstone has created a special Facebook group for credit unions only, called Hurricane Harvey – Credit Union Updates. You can join that page here: This group is a designated connection site for credit union people to post their status and request help for their business continuity needs, etc. Importantly, it is also a place for unaffected credit union people to address the needs of affected credit unions.

We are continuing to provide updates on our website and daily newsletters as well as at a resource center at our website at

Adopt a Credit Union: CUNA is in the process of establishing an "Adopt a Credit Union" system that will connect unaffected credit unions with affected credit unions for the purpose of ensuring their safety, soundness, and business continuity. We think this will be an effective way for credit unions across the country to help in significant ways beyond making monetary donations. Credit unions affected by the disaster will be able to more quickly reach the larger credit union community to receive the assistance they need via direct communication and support. Watch for more information soon as this program gets underway.

Shelter Support: Cornerstone staff also continues to collect relief items in Oklahoma City, Tulsa, and Dallas to support the needs of 13 identified shelters across the affected region.

Please visit our dedicated Hurricane Harvey webpage with extensive support information.

Donations to Cornerstone Foundation and CUAid: Disasters don’t end when the news cycle fades, and we’ll continue to ask for donations and provide financial aid for as long as necessary. As of this morning, the National Credit Union Foundation’s CUAid and the Cornerstone Credit Union Foundation have collected more than $576,000 to support the needs of employees and board members. Roughly $100,000 has come in through the Cornerstone Foundation with the remaining contributions having been made to CUAid. Additionally, 101 Phase One disaster relief grants totaling $93,400 have already been approved and funded by the Cornerstone Foundation.

Best Ways for Credit Unions Across the Country to Provide Assistance

  • Donate to CUAid. CUNA Mutual has activated their disaster response system, and donating through CUAid ensures that 100 percent of your dollars goes directly to helping credit unions in need.
  • Donate to the Cornerstone Foundation, which will provide direct disaster relief assistance to credit union employees and board members.
  • If you have a specific resources you can make available to support business continuity or recovery efforts of credit unions, email
  • We are also asking credit unions in unaffected areas to support evacuees and displaced humans (and their pets) through Cornerstone's Credit Unions Care community engagement initiative.

Our National and System Partners: Our national partners like CUNA, CUNA Mutual Group, the National Credit Union Foundation, and the NCUA are contributing to our efforts in important ways, as well as our system partners like CO-OP Financial Services, Catalyst Corporate FCU, and many others.

CUNA Mutual Group's Insurance Village in Corpus Christi Today
CUNA Mutual Group will be participating in the insurance village in Corpus Christi, effective today, Sept. 1. With TDI's coordination, they are aiming to have the mobile HQ at:

Home Depot
5041 S. Padre Island Dr.
Corpus Christi, TX 78411

This will be a moving village and as locations change, CUNA Mutual will communicate this. CUNA Mutual will have dedicated staff assisting members with Debt Protection (DP), DPIU, Life claims. CUNA Mutual knows getting information from credit unions, members, doctors and employers located in this area will be difficult for months, so it is prepared to provide the support needed.

CUNA Mutual’s goal is to avoid delays for credit unions and members. CUNA Mutual will also be available to assist credit unions, should they visit the village. While staff working the unit may not have answers to all questions, they most certainly will be a conduit to immediately get the assistance needed.

CUNA Mutual is also developing a plan to work with members currently on claims that are unable to obtain information for ongoing support of their disability or employment status.

CO-OP Financial Services: CO-OP has made a $10,000 donation to the relief of credit unions and their members impacted by Tropical Storm Harvey. CO-OP has designated disaster response staff and HR personnel to help clients in need. Credit unions are urged to initiate contact with their relationship manager or Client Services at 1-800-782-9042.

About 300 CO-OP Shared Branch locations and 1,500 CO-OP ATM locations are available to members displaced or unable to do business at their local credit unions. To find a CO-OP Shared Branch or a CO-OP ATM, please visit; or download the new CO-OP ATM and CO-OP Shared Branch mobile Locator app at Google Play and iTunes stores.

Please visit our dedicated Hurricane Harvey webpage with extensive support information.

Affected Area, By the Numbers: As of this morning, Cornerstone has contacted or attempted to contact every credit union in the affected areas either by phone or email, and we continue our efforts to reach the last 17. In the coming days we will begin to learn of the true impact on credit union branches, operations, and the thousands of employees and volunteers who have been affected by this tragedy.

Monitored credit unions: Cornerstone staff is monitoring 198 credit unions in the Hurricane-and flood-affected areas, or areas that could potentially be affected. This includes all credit unions regardless of their membership with Cornerstone as well as branches of associate-eligible credit unions (main credit union office resides outside the Cornerstone region).

Affected offices or branches: There are roughly 600 branches in the affected areas, including the following counties: Bee, Brazoria, Calhoun, Colorado, Fort Bend, Galveston, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Kleberg, Lavaca, Liberty, Matagorda, Nueces, Orange, Refugio, San Patricio, Victoria, Walker, Waller, and Wharton.

Potentially affected employees and volunteers: Roughly 6,000 employees and volunteers live and work in the affected areas. Additionally, Cornerstone is offering support to its own Houston-based staff who have been affected by the tragedy.