Audio Conference: Account and Service Restrictions following the Navy FCU Consent Order

Hosted by: Compliance Council

Date: Wednesday, March 1, 2017
Time: 10:00 a.m. - 11:30 a.m. (Central Time)

In an October 2016 Consent Order, the Consumer Financial Protection Bureau (CFPB) alleged that Navy FCU’s account and service restrictions were unfair due to the lack of disclosure to members. As a result, credit unions throughout the country are reviewing their current account and service restrictions as well as the adequacy of notice provided to members. Many credit unions have a Denial of Service Policy or Member in Good Standing Policy that is enforced if a member is delinquent on a loan, causes a loss to the CU or, for example, is abusive to staff.  This training session will analyze the heightened risks related to account and service restrictions and outline best practices for credit unions to follow in order confirm, update and disclosure their policies and practices.


Compliance Council Members $25
(includes 2017 Compliance Council membership)


Presenter - Steven Van Beek, Esq.

Steven Van BeekSteve Van Beek is an attorney at Howard & Howard Attorneys PLLC where he concentrates his practice in the area of financial regulations.  He has intimate knowledge of the operational issues facing credit unions and the best practices they can follow to reduce compliance, strategic, and reputation risks.  Prior to joining Howard & Howard, he served as the Vice President of Regulatory Compliance at the National Association of Federal Credit Unions (NAFCU).  He received his Bachelor’s from Hope College and his J.D. from George Mason University School of Law and is a member of the American Bar Association.

For questions about this audio conference, please contact Cristina Martinez at or 800-442-5762 ext. 6403.