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CO-OP ATM Visual Control Upgrade Enhances Remote Maintenance of ATMs
Tuesday, February 11, 2014 7:00 AM

CO-OP ATM Visual Control is being upgraded to include Remote Manager, enabling remote maintenance performed by CO-OP Financial Services on behalf of client ATMs. The upgrade is in addition to remote control of marketing and operational content, previously available with CO-OP ATM Visual Control.

“There are very few things more crucial to an outstanding member experience than what your member sees at the ATM,” said Stan Hollen, president/CEO of CO-OP Financial Services. “The addition of Remote Manager to CO-OP ATM Visual Control not only enhances the member experience, but also helps give credit unions a comprehensive tool to help maximize uptime.”

The new Remote Manager feature provides the ability to remotely:

  • Distribute customized screen branding and images that are part of the transactions themselves, and not just the introductory or concluding screens.
  • Troubleshoot ATMs with the remote uploading of event and error logs.
  • Acquire important ATM data such as application and operating system versions and configurations for all machines in the fleet.
  • Remote ATM rebooting.

Introduced in 2011, CO-OP ATM Visual Control provides multi-vendor device support to cost-effectively manage a credit union’s ATM fleet with one Web-based application. Credit unions can remotely manage marketing messages and simplify operations by remotely uploading electronic journal entries and monitoring activities via easy-to-use dashboard reports.

CO-OP ATM Visual Control with Remote Manager is available standalone or may be ordered as an add-on to CO-OP ATM Managed Services, CO-OP Financial Services’ comprehensive suite of services allowing credit unions to outsource the implementation and management of their ATMs.