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CFPB Report Shows Complaints Rose 80 Percent in 2013
Tuesday, April 1, 2014 6:55 AM

The Consumer Financial Protection Bureau (CFPB) announced yesterday that consumer complaint volume nearly doubled from 91,000 complaints received in 2012 to 163,700 complaints received in 2013. The CFPB’s Consumer Response Annual Report also highlighted the many issues the CFPB is helping consumers address – from foreclosure alternatives to simply receiving better customer service.

“Consumer complaints have become central to the work of this agency. They enable us to listen to, and amplify, the concerns of any American who wants to be heard,” said CFPB Director Richard Cordray. “They are also our compass. They make a difference by informing our work and helping us identify and prioritize problems for potential action.”

The 2013 Consumer Response Annual Report can be found on CFPB’s website.