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Branching Out to Keep Your Branches Relevant
Monday, May 13, 2013 6:10 AM

After the flurry of activity in the last decade to expand the number of branches to better serve members, credit unions have seen a steady decline in recent years in the number of in-person transactions. In fact, transactions at teller windows have dropped 25 percent nationwide since 2008.

While your members may not come to your branches on a regular basis, surveys have shown they still want to know your branches are there for them, ready to serve on that once-a-year occasion when they actually set foot inside.

What’s a credit union to do? Join in the discussion during TCUL’s upcoming webinar, “The Branch of the Future: How Branches Will Serve Members Who Don’t Need Branches,” led by Tim Harrington, CPA, of TEAM Resources.

Date: Wednesday, May 22, 2013
Time: 2:00 - 3:30 p.m. Central

Designed for CEOs, directors, supervisory committee members, branch managers, as well as staff and management in operations, sales, marketing, lending, strategy and technology, topics will include:

  • Creating your “Flagship Branch”
  • Opening “Member Acquisition Branches” to bring in new – especially younger – members
  • Developing mini and micro “Transaction and Community Branches” to serve members and give them a reason to come to you
  • Establishing a robust “Contact Center” to deal with more-complex member calls and chats in this new, high-technology world
  • Current and future technology that make branches unnecessary and relevant at the same time

Click here to register.